Privacy Policy.
How Imperial Dubai collects, uses and protects information when you visit our website or contact our team.
Our commitment to privacy.
Imperial Dubai - Slimming and Body Contouring (“Imperial Dubai”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how personal information may be collected, used, stored and shared when you visit imperial-dubai.ae or contact us about our programmes.
By using this website or choosing to contact us, you acknowledge the information described in this policy. Where your consent is legally required, we will seek it separately.
Contacting Imperial Dubai.
Imperial Dubai - Slimming and Body Contouring operates from Rixos The Palm Dubai, East Crescent, Palm Jumeirah, 1st Floor, Dubai, United Arab Emirates.
For questions about this Privacy Policy or personal information, contact dubai@imperial-dubai.com or call +971 58 255 7229.
What information we may receive.
Information you provide: When you contact us by WhatsApp, telephone, Instagram or email, we may receive your name, contact details, message, programme interests, preferred appointment times and any other details you choose to share.
Website and technical information: Basic technical details, such as IP address, browser type, requested pages, access times and security-related data, may be processed in the course of delivering and protecting the website, including by our hosting provider.
Please avoid sending sensitive personal or health information in an initial message unless it is necessary for your enquiry. Any suitability questions should be discussed with an appropriately qualified professional.
Why we process information.
We use relevant information to respond to enquiries, explain our programmes, communicate about consultations and availability, maintain our business correspondence, operate and secure the website, and comply with applicable legal obligations.
We do not sell your personal information. We do not use your enquiry details to send unsolicited promotional messages without any consent required by applicable law.
Cookies and external fonts.
This website does not use an on-site payment system or enquiry form and does not set advertising or analytics cookies. Standard technical logs may be processed by the hosting provider for delivery, maintenance and security.
Our website uses the DM Sans typeface served through Google Fonts. When your browser retrieves the font, it connects to Google-operated services, which may receive technical connection information such as your IP address and browser details. You can learn more in Google’s Privacy Policy.
You can manage certain website and browser settings through your device or browser preferences.
When you choose to contact us elsewhere.
Our website links to WhatsApp, Instagram and Google Maps. If you use these services, the relevant provider may handle your information under its own privacy notice and terms. Communications sent through WhatsApp or Instagram are also processed on those platforms.
We may share information with service providers, including website hosting and business communications providers, only as appropriate for operating the site, handling your enquiry or meeting legal obligations. We do not control independent third-party websites.
How long information is retained.
We keep personal information only for as long as reasonably necessary to respond to your request, maintain relevant business records, resolve issues or meet applicable legal and regulatory requirements. Retention periods may vary depending on the type of record and the reason it was collected.
We take reasonable organisational and technical steps to protect information. No online transmission or storage method can be guaranteed to be completely secure.
Where information may be processed.
Some external communications, hosting or technology providers may process information outside the United Arab Emirates. Where cross-border processing or disclosure takes place, we seek to handle it in accordance with applicable data protection requirements.
Access, correction and privacy requests.
Subject to applicable law, you may be entitled to request access to personal information we hold about you, request correction or deletion, object to or restrict certain processing, or withdraw consent where the processing depends on it.
To make a privacy-related request, contact dubai@imperial-dubai.com. We may need to verify your identity before responding, and some information may need to be retained where required by law.
Keeping this information up to date.
We may update this Privacy Policy to reflect changes in our services, technologies or legal requirements. The latest version will be published on this page with its updated date.
For any privacy question, please email dubai@imperial-dubai.com.